Products

Doing business today requires more security measures than ever. Paymenthelp provides protective mechanisms to protect you and your business from fraudulent activity and safeguard your revenue.

3D Secure / Payer Authentication

Take your fraud protection to the next level by requiring your customers to complete additional verifications steps at the time of purchase for card not present (CNP) transactions. Issuers authenticate the cardholder using one of these methods:

One-time password

Biometrics

Additional details the cardholder must enter to verify the purchase

MFA (multi-factor authentication)

Rapid Dispute Resolution (RDR)

The robust decision engine automates dispute resolutions based on predefined rules set by each merchant. This seamless integration reduces time and effort invested in managing and resolving dispute volume.

Benefits of RDR:

All disputes are resolved in real time instead of a later date—eliminating the risk of chargebacks

Avoids a chargeback manually refunding the sale—guaranteed by Visa

RDR auto-resolved disputes do not count against your dispute ratio

Automatically refunds cases that fit your

Ethoca and CDRN alerts

Ethoca and CDRN (Chargeback Dispute Resolution Network) alerts are collaborative tools that connect merchants, acquirers, and issuers together to share fraud and dispute data which enables a faster dispute resolution process to reduce the need for chargebacks. Participating merchants receive alerts when a customer files a dispute. The alerts enable merchants to resolve customer issues quickly and directly.